Business analyst as mind reader

The first thing we need to know when starting a project is – what are we trying to accomplish? There are multiple ways to answer this fundamental question, and the answer is coloured by the context of who is answering it. As solution providers, we need to elicit...
Fall cleaning – optimizing IT services

Fall cleaning – optimizing IT services

Its fall cleaning time! If you want to improve your organization’s financial performance, consider getting rid of obsolete recurring service costs. This is particularly true with IT services, where the list price often decreases over time as the exotic becomes...

Vendor lockjaw

In one of my first jobs, at an internet service provider, the sales director hammered on the message that it was cheaper to sell more to an existing customer than get a new one. Further, he asserted that the more services the customer had with us, the better the...
Website media can be too rich

Website media can be too rich

With rich media burgeoning on websites, one might think larger images, longer video and more animation is always better. It isn’t. Instead, it is important that a corporation understands their site’s intended audience, and delivers an appropriate design....