Showing up is half the battle

Many of our clients have blogs. It is a hoary old website feature that is part of the origin story of social media. Blogging is a thriving cottage industry now, and there’s still value in keeping a corporate blog. It allows customers to make a more personal...

Working in a post-trust environment

Trust between client and supplier is precious and rare. From one point of view, the relationship is naturally adversarial – each party is seeking to take advantage from the other – so trust is rare because unnatural. From another point of view, the relationship is...
On collision course with immovable object

On collision course with immovable object

When working on a project with a fixed delivery date, its critical to keep your eye on the timeline. And experience shows that most changes to the timeline push dates into the future. Folks tend to be optimistic when planning, and when individual tasks are faced, they...